Privacy Policy

1. Data we collect

When you submit an inquiry, we collect the following.

• Required: name, current country and city, preferred language, area of medical interest, your message, preferred contact method, contact details, and your consent to data collection and use.
• Optional: nationality, preferred timing.
• Automatically collected: minimal technical information such as access logs generated while using the service.

2. Purposes of use

• Receiving and responding to international patient inquiries.
• Identifying an appropriate specialty and coordinating consultation or care with registered medical institutions.
• Operating the service, handling inquiries, and improving quality.

3. Sensitive information

We do not require sensitive information — such as detailed medical history, test results, or clinical photos — at the first inquiry step. Where such information is needed for care coordination, we collect it separately and securely with your explicit consent.

4. Retention

We delete personal data without delay once the purpose of collection and use has been achieved, except where retention is required by applicable law, in which case it is kept for that period. (Specific retention periods to be finalized by DYPHI.)

5. Sharing and processors

We do not share personal data with third parties without your consent. Where information must be provided to a registered medical institution to coordinate care, we explain the purpose and items and obtain your consent.

6. Your rights

You may request access to, correction of, deletion of, or suspension of processing of your personal data at any time using the contact below.

7. Security measures

We apply reasonable safeguards to protect personal data, including access controls and encryption in transit.

8. Contact

For privacy inquiries, contact the Company at its primary email address. (Data protection contact to be finalized by DYPHI.)